Seller Guide

Everything you need to know about selling on ShopMarket.

Become a VendorBack to Help

Getting Started

Step 1: Create Your Vendor Account
  1. Click "Become a Vendor" on our homepage
  2. Fill out the vendor registration form
  3. Provide business documentation
  4. Wait for approval (typically 2-3 business days)
Step 2: Set Up Your Store
  1. Complete your store profile
  2. Add your business information
  3. Upload a store logo and banner
  4. Write a compelling store description
Step 3: Add Your Products
  1. Create detailed product listings
  2. Upload high-quality product images
  3. Set competitive prices
  4. Manage your inventory

Best Practices

Product Listings
  • Use clear, descriptive titles
  • Write detailed product descriptions
  • Include multiple high-quality images
  • Set accurate pricing and shipping costs
  • Keep inventory levels updated
Customer Service
  • Respond to customer inquiries promptly
  • Process orders within 24 hours
  • Provide accurate shipping information
  • Handle returns and refunds professionally
  • Maintain high seller ratings
Marketing Your Products
  • Use relevant keywords in titles and descriptions
  • Offer competitive pricing
  • Run promotions and discounts
  • Encourage customer reviews
  • Share your store on social media

Fees and Payments

Selling Fees
Fee Type Rate Description
Listing Fee Free No charge to list products
Transaction Fee 3.5% Per successful sale
Payment Processing 2.9% + $0.30 Credit card processing
Payment Schedule
  • Payments are processed weekly
  • Funds are transferred to your bank account
  • 7-day holding period for new vendors
  • Detailed sales reports available in your dashboard

Shipping Guidelines

Shipping Requirements
  • Ship orders within 2 business days
  • Provide tracking information
  • Use secure packaging materials
  • Include packing slips with orders
  • Handle fragile items with extra care
Shipping Options
  • Standard shipping (5-7 business days)
  • Express shipping (2-3 business days)
  • Overnight shipping (next business day)
  • Local pickup (where available)
Seller Benefits
  • Access to millions of customers
  • Easy-to-use seller dashboard
  • Secure payment processing
  • Marketing and promotional tools
  • Analytics and reporting
  • 24/7 seller support
Need Help?

Our seller support team is here to help you succeed!

  • sellers@shopmarket.com
  • +250 123 456 789
  • Mon-Fri: 9AM-6PM