Returns & Refunds

Return Policy

30-Day Return Window

You have 30 days from the date of delivery to return most items for a full refund. Items must be in their original condition with all tags and packaging.

What Can Be Returned?

Returnable Items

Clothing and accessories
Electronics (unopened)
Books and media
Home and garden items
Sports equipment
Toys and games

Non-Returnable Items

Perishable goods
Personal care items
Custom or personalized items
Digital downloads
Gift cards
Final sale items

How to Return an Item

Step 1: Initiate Return

Log into your account
Go to "My Orders"
Find your order and click "Return Item"
Select the item(s) to return
Choose your reason for return

Step 2: Ship the Item

Print the prepaid return label
Package the item securely
Attach the return label
Drop off at any post office
Keep your tracking receipt

Free Returns: We provide free return shipping labels for most items. Some oversized items may have return shipping fees.

Refund Process

Refund Timeline

Step	Timeframe	Description
Return Initiated	Immediate	Return request submitted online
Item Received	3-7 business days	We receive your returned item
Inspection	1-2 business days	We inspect the returned item
Refund Processed	1-2 business days	Refund issued to original payment method
Refund Received	3-5 business days	Refund appears in your account

Refund Methods

Original Payment Method: Refunds are issued to the original payment method used for the purchase
Store Credit: You can choose to receive store credit for faster processing
Gift Cards: Purchases made with gift cards will be refunded as store credit

Exchanges

Size & Color Exchanges

Need a different size or color? We make exchanges easy:

Follow the same return process
Select "Exchange" instead of "Return"
Choose your preferred size/color
We'll ship the new item once we receive the original

Defective Items

If you receive a defective item:

Contact us within 7 days of delivery
Provide photos of the defect
We'll arrange immediate replacement or refund
No need to return the defective item in most cases

Special Circumstances

Holiday Returns

Items purchased between November 1st and December 31st can be returned until January 31st of the following year.

International Returns

International customers are responsible for return shipping costs. Refunds will be issued minus the original shipping cost.

Damaged in Transit

If your item arrives damaged:

Take photos of the packaging and item
Contact us within 48 hours
We'll file a claim with the carrier
Replacement or refund will be processed immediately

Need Help?

Our customer service team is here to help with your return:

izabayojeanlucs@gmail.com
0790635888

Mon-Fri: 9AM-6PM
Live chat available