Privacy Policy

How we collect, use, and protect your personal information

Last updated: November 7, 2025

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you:

  • Create an account
  • Make a purchase
  • Contact customer support
  • Subscribe to our newsletter
  • Participate in surveys or promotions
Automatically Collected Information

We automatically collect certain information when you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage information (pages visited, time spent, clicks)
  • Location information (general geographic location)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support
  • Send you important updates about your account or orders
  • Improve our services and user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Send marketing communications (with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With Vendors

We share necessary order information with vendors to fulfill your purchases, including:

  • Your name and shipping address
  • Order details and preferences
  • Contact information for delivery purposes
With Service Providers

We work with trusted third-party service providers who help us operate our business:

  • Payment processors
  • Shipping and logistics companies
  • Email service providers
  • Analytics and advertising partners
Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

4. Data Security

We implement appropriate security measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update
  • View and update your account information
  • Request a copy of your personal data
  • Correct inaccurate information
Marketing Communications
  • Opt out of marketing emails
  • Manage notification preferences
  • Unsubscribe from newsletters
Account Deletion
  • Request deletion of your account
  • Remove personal information (subject to legal requirements)

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • privacy@shopmarket.com
  • +250 123 456 789
  • Kigali, Rwanda
  • Mon-Fri: 9AM-6PM