Shipping Information

Everything you need to know about our shipping policies and delivery options

Shipping Options

Standard Shipping

Delivery Time: 5-7 business days

Cost: $5.99 (Free on orders over $50)

Perfect for non-urgent orders. Reliable and cost-effective.

Express Shipping

Delivery Time: 2-3 business days

Cost: $12.99

Faster delivery for when you need your items quickly.

Overnight Shipping

Delivery Time: Next business day

Cost: $24.99

Fastest option available for urgent deliveries.

Local Pickup

Delivery Time: Same day

Cost: Free

Available for select vendors in your area.

Shipping Locations

Domestic Shipping (Rwanda)

We ship to all provinces in Rwanda:

  • Kigali City
  • Eastern Province
  • Northern Province
  • Southern Province
  • Western Province
  • Remote areas (additional fees may apply)
International Shipping

We also ship to select countries in East Africa:

  • Uganda (7-10 business days, starting at $15)
  • Kenya (7-10 business days, starting at $18)
  • Tanzania (10-14 business days, starting at $20)
  • Burundi (5-7 business days, starting at $12)

Packaging & Handling

Our Packaging Standards
  • All items are carefully packaged to prevent damage during transit
  • Fragile items receive extra protective packaging
  • Eco-friendly packaging materials whenever possible
  • Discreet packaging for sensitive items
  • Tracking information provided for all shipments
Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or sales events, processing may take up to 3 business days.

Order Tracking

How to Track Your Order
  1. Log into your ShopMarket account
  2. Go to "My Orders" section
  3. Click on the order you want to track
  4. View real-time tracking information

You will also receive email notifications with tracking updates at key milestones:

  • Order confirmed
  • Order shipped
  • Out for delivery
  • Delivered

Important Notes

  • Delivery Address: Please ensure your delivery address is correct and complete
  • Signature Required: Some high-value items may require signature upon delivery
  • Weather Delays: Severe weather conditions may cause shipping delays
  • Holiday Shipping: Shipping times may be extended during holidays
  • PO Boxes: We do not ship to PO Boxes for security reasons
  • Multiple Vendors: Orders from multiple vendors may arrive separately

Need Help with Shipping?

Our customer service team is here to help

Contact Support Continue Shopping